FAQs

Why "Couplet"?

In the English language, Couplet as we know it today refers to a pair of lines in poetry, however this comes from the French word, which meant two pieces of metal welded or hinged together. One word that combines our loves for poetry, couples, and metal smithing? It us. 

What's up with the .org?

Couplet is dedicated to making beautiful and customizable fine jewelry with ethically sourced stones, but our mission goes way beyond that. We're committed to supporting areas where the finest gemstones are found, which often times happen to be some of the poorest countries in the world. Currently we're partnered with Marina Orth Foundation, which is dedicated to providing children in Colombia educational opportunites that allow them to compete on a global stage. Coincidentally, Colombia also happens to be where some of the finest emeralds in the world can be found. As we grow we're hoping to add additional charitable partners in more areas of the world to give back to these communities who support our business with their precious stones. 

Why do I have to wait two weeks for my order?

All of our products are handmade to order in NYC. That means that unlike many other jewelry companies who produce their products abroad and are able to ship out of an existing stock of inventory, each of our pieces is made by hand from scratch when you order it. This allows for us to provide you with lots of fun customization options so that you can make sure pieces are truly your own!

But wait, what if I'm in a rush?

We totally understand that in today's world, you don't always have the luxury of time. If you really can't wait, please reach out to our team and we will do everything possible to rush your order. We have been known to turn around a piece in under 24 hours when the stars align. 

What's your return policy?

Unfortunately we are unable to accept returns, due to the made-to-order nature of our pieces. 

Can you help me fix something?

Of course, as the term "fine jewelry" suggests, our designs are very fine and delicate, however we work with the best of the best in the jewelry industry, and take great pride in all of our work and craftsmanship. Our master setter alone has over 35 years of setting experience and has been heard to say "I can set diamonds in my sleep!" Should anything happen to a piece of your Couplet Collection jewelry, we will be happy to help on a case by case basis. Please reach out at info@couplet.org. 

Do you ever have sales or discounts?

We do not discount any of our designs. As a direct-to-consumer business, we're dedicated to giving you the lowest prices possible. 

How do I care for my Couplet pieces?

As mentioned above, our designs are delicate and should be treated accordingly. We recommend removing your jewelry for daily activities such as washing dishes, working out, showering, applying lotion or perfume, sleeping, etc. For diamond and gemstone pieces, we recommend cleaning with a very soft brush and dish soap. Be sure to rinse off all soap residue! For pearl pieces, we recommend gently rubbing with a soft cloth.